Terms and Conditions

TERMS OF SERVICE
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OVERVIEW

This website is operated by The Amish House, LLC. Throughout the site, the terms “we”, “us” and “our” refer to The Amish House, LLC. The Amish House, LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ORDERING

At time of purchase, a minimum deposit of 50% of your balance is required to process your order (excluding outdoor poly-lumber products which must be paid in full at time of order). 

Wood samples with your selected stain color will be sent to you within 48 business hours from the placement of your order, allowing you to confirm both the wood and stain are as requested by you. You reserve the option of changing your wood and/or stain color within 10 days from placement of the order without penalty. However, please note normal pricing changes will still apply based on your selections. If, after receiving your samples, you would like to change your wood or stain color, you must contact CustomerService@TheAmishHouse.com within the allotted ten days and notify us of that desired change.  

Please keep in mind the following considerations when making your purchase: The product you are purchasing is made from real wood (excluding outdoor poly-lumber products).  No two pieces of wood are exactly alike. Real wood contains variations in texture, density and grain patterns and may also contain pits, gum streaks, and knot holes.  Expect variations in texture, finish, grain patterns and color distribution with The Amish House, LLC furniture. Stain color will be consistent, but may not be uniform due to the naturally occurring variable characteristics in real wood.  All measurements are deemed accurate, but not precise.  Wood is a natural product that expands and contracts with the humidity and temperature in the environment. This may cause slight variations in measured size.  To prevent expansion and contraction of drawer boxes, all drawer boxes and backer boards are made from poplar hardwood.    If you are purchasing a product that has the word 'rustic' in your item description please be aware that your product may contain knot holes, planking, sawmill markings, hand hewn edges, and other uneven finish surfaces and textures.

Build lead times will vary by product. Please see the Shipping & Delivery tab on the detail page for each products lead time and delivery methods. After your order has been placed, we will notify you of the expected completed and ready for delivery date within ten days or your order placement. Please note these expected completion dates are subject to change without notice.

The Amish House, LLC does not issue credits or refunds for delayed deliveries.  Please see our complete Delivery Policy for additional details.

SECTION 4 – CANCELLATIONS

You may cancel your order up to seventy-two hours after time of purchase. If you placed your order with a credit card and cancel after the first day, your deposit will be returned less a 5% processing fee. If you have questions or concerns, please contact us.  We are here to help, and want your experience with The Amish House, LLC to be a positive one. 

The Amish House, LLC makes all transactions in good faith, but we also reserve the right to cancel orders.  In the event of a cancellation by us, we will notify you within 48 business hours, and fully refund your payment.

SECTION 5 – DELIVERY

The Amish House, LLC will make deliveries in the contiguous United States.  We will not make deliveries to Alaska or Hawaii, or internationally, except by previous agreement with the customer.

Delivery methods will vary by product. Please see the Shipping & Delivery tab on the detail page for each products lead time and delivery methods.

Once your order is completed and ready for delivery, if you have an outstanding balance, we will contact you for final payment of your order. Your order must be paid in full before a delivery date can be set.  Once your order has been paid in full, our private carrier will contact you to arrange a final delivery date and time. 

We cannot guarantee a specific time or day for delivery, but our shippers will do their best to accommodate your schedule. Our shippers make deliveries during standard business hours, Monday through Friday, 8 a.m. to 5 p.m. Some weekend and evening deliveries may occur. 

It is your responsibility to ensure that any furniture ordered will fit into the desired location. This includes being able to fit through doors, hallways and up or down stairs. Difficult deliveries (such as window entry) and deliveries above the second floor (without access to an elevator) will not be provided by our drivers. Our furniture measurements are calculated from each piece’s widest or tallest point.This means items with an overhang, angle or outward curve are included in the overall dimensions

Someone must be present during the delivery. If you have made and confirmed a delivery appointment with a shipper and fail to keep that appointment, you may be charged additional re-delivery or storage fees and your delivery may be delayed.

Please make sure to remove any potential objects from the door to your furniture's final placement.  It is your responsibility to have your space properly prepared to receive your furniture. Your space must be free and clear of all items in the area where you would like the furniture placed

Our delivery personal will not remove any of your items, re-arrange items, or haul away any items. 

We want to protect your pets! Please confine your pets so they will not be underfoot or escape during the delivery process. 

We do not offer returns on furniture that does not fit in your desired location.

When receiving your furniture, please carefully inspect each piece.  In the rare case of damage, you must notify your delivery team before they leave the premises of said damage. We will then, at our option, either repair the damaged furniture to your satisfaction, or, a new piece will be ordered and delivered to you at no additional cost. 

Please carefully inspect each piece at the time of delivery as we will not provide free return delivery after the delivery team has left the premises.

Additionally, our drivers will do the best to accommodate your delivery location.  However, if, for any reason, the delivery truck cannot get to your location for reasons, such as, but not limited to: adverse weather conditions, unpaved roads, road width, low hanging branches, elevation changes, improper clearance, weight restrictions, or any other reason, it will be your responsibility to notify us prior to delivery so other accommodations can be made.  If you fail to notify us of any condition that may cause the delivery truck to not reach your home, or delivery location, additional re-delivery or storage fees may apply. 

If you feel your home or business location may be difficult to reach, or if any of the above restrictions apply, please contact us at CustomerService@TheAmishHouse.com, or by phone at 615-776-4025. We will attempt to find a viable delivery solution for your location.  However, please be aware that this may result in additional charges and/or delays. If you need to change your shipping address after the shipping process has started, there may be a re consignment fee.

SECTION 6 – REFUNDS & EXCHANGES

Wood samples with your selected stain color will be sent to you within 48 business hours from the placement of your order, allowing you to confirm both the wood and stain are as requested by you. You reserve the option of changing your wood and/or stain color within 10 days from placement of the order without penalty. However, normal pricing changes will still apply based on your sections. If, after receiving your samples, you would like to change your wood or stain color, you must contact CustomerService@TheAmishHouse.com within the allotted ten days and notify us of that desired change.  

Full refunds on ordered products are given if the product order is canceled within 72 hours of being placed, less a 5% processing fee after the first 24 hours.  After the 72-hour cancellation period has expired, a non-refundable fee of 50% applies to orders that are canceled.

When receiving your furniture, please carefully inspect each piece.  In the rare case of damage, you must notify your delivery team before they leave the premises of said damage. We will then, at our option, either repair the damaged furniture to your satisfaction, or, a new piece will be ordered and delivered to you at no additional cost. 

Please carefully inspect each piece at the time of delivery as we will not provide free return delivery after the delivery team has left the premises.

SECTION 7 - WARRANTY

All outdoor poly-lumber furniture comes with a residential limited lifetime warranty covering any defective product or part.  

All other wood furniture we sell comes with a ONE YEAR warranty against any craftsmanship defects or workmanship.  If, within ONE YEAR of receiving your item it is determined the product is defective for the above stated reasons, we will repair or replace the items to your satisfaction. To resolve a product issue, please be prepared to send us photographs that show the problem. 

What is not covered: Normal use and wear, commercial grade use, misuse, improper installation, or lack of care.

SECTION 8 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 9 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 10 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We cannot guarantee that your computer monitor's display of any color will be accurate. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. Our warranty strictly covers craftsmanship defects or workmanship.  

SECTION 11 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 12 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


SECTION 13 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 14 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 15 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 16 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 17 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 18 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall The Amish House, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 19 – DISPUTES & RESOLUTIONS

We want our customers to be 100% satisfied and we will always try to resolve disputes in good faith.  However, in the event we cannot resolve disputes through normal methods, you agree to resolve any dispute or claim relating in any way to any products sold or distributed through The Amish House, LLC by binding arbitration, rather than in court.  The Federal Arbitration Act and federal arbitration law apply to this agreement. The venue for any dispute hereunder shall be in Williamson county, TN. If, for any reason, a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial.

By using any service of The Amish House, LLC you agree that the Federal Arbitration Act, applicable federal law, and the laws of the State of Tennessee, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and The Amish House, LLC.  For any dispute hereunder, the prevailing party shall be entitled to receive a reimbursement for fees and costs, including attorney’s fees, arbitration fees and costs, and court costs, if any.

SECTION 20 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless The Amish House, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 21 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 22 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 23 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 24 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Williamson County, TN United States.


SECTION 25 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


SECTION 26 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at CustomerService@TheAmishHouse.com.

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