Shipping & Delivery
We offer white-glove delivery with in-home setup for all hardwood furniture for just $199. This includes delivery to the room of your choice, assembly (if required), and removal of packaging materials.
All hardwood furniture is custom built to order. Most products have lead times of 6-8 weeks. Some hardwood furniture is quickship, and can be ready for delivery in 12-21 business days.
Delivery methods and timeline can vary by product. Please see the Shipping & Delivery tab on the detail page for each product's lead time and delivery methods.
Shipping for outdoor furniture is free! Outdoor furniture ships FedEx (with tracking number), and ships within 3-5 business days.
We deliver to all 48 contiguous states. Please note we are unable to make deliveries to Alaska or Hawaii, or internationally, except by previous agreement with the customer.
Once your order is completed and ready for delivery, our private carrier will contact you to arrange a delivery date and time. Your order must be paid in full before a delivery date can be set. If you have an outstanding balance, we will contact you for final payment before arranging delivery.
We cannot guarantee a specific time or day for delivery, but our shippers will do their best to accommodate your schedule. Our shippers make deliveries during standard business hours, Monday through Friday, 8 a.m. to 5 p.m. Some weekend and evening deliveries may occur.
It is your responsibility to ensure that any furniture ordered will fit into the desired location. This includes being able to fit through doors, hallways and up or down stairs. Difficult deliveries (such as window entry) and deliveries above the second floor (without access to an elevator) will not be provided by our drivers. Our furniture measurements are calculated from each piece’s widest or tallest point.This means items with an overhang, angle or outward curve are included in the overall dimensions
Someone must be present during the delivery. If you have made and confirmed a delivery appointment with a shipper and fail to keep that appointment, you may be charged additional re-delivery or storage fees and your delivery may be delayed.
Please make sure to remove any potential objects from the door to your furniture's final placement. It is your responsibility to have your space properly prepared to receive your furniture. Your space must be free and clear of all items in the area where you would like the furniture placed.
Our delivery team will not remove any of your items, re-arrange items, or haul away any items.
We want to protect your pets! Please confine your pets so they will not be underfoot or escape during the delivery process.
We do not offer returns on furniture that does not fit in your desired location.
Additionally, our drivers will do the best to accommodate your delivery location. However, if, for any reason, the delivery truck cannot get to your location for reasons, such as, but not limited to: adverse weather conditions, unpaved roads, road width, low hanging branches, elevation changes, improper clearance, weight restrictions, or any other reason, it will be your responsibility to notify us prior to delivery so other accommodations can be made. If you fail to notify us of any condition that may cause the delivery truck to not reach your home, or delivery location, additional re-delivery or storage fees may apply.
If you feel your home or business location may be difficult to reach, or if any of the above restrictions apply, please contact us at email@example.com, or by phone at 1-866-623-0112. We will attempt to find a viable delivery solution for your location. However, please be aware that this may result in additional charges and/or delays. If you need to change your shipping address after the shipping process has started, there may be a re consignment fee.