FAQs

How long will it take to get my furniture?

Good things take time.  Our products are not sitting in a warehouse waiting to be plucked off the shelf when you place your order.  Each order is hand made to your preferences. Our standard delivery time for your wood furniture order is generally between 8-12 weeks. For poly-lumber outdoor products we have a wide assortment that will ship between 3-5 business days. And if you see the quick-ship designation, this product will ship within 14-21 days. 

Can I get samples before I place my order?

Yes, if you would like to order wood and stain samples before placing your order, you may do so here (hyperlink to wood and stains order page).  If you decide to place an order after receiving your samples, the cost of the stain samples will be credited to your purchase.

How far will you deliver?

The Amish House will make deliveries in contiguous United States.  We will not make deliveries to Alaska or Hawaii, or internationally, except by previous agreement with the customer.

Does your furniture come with a warranty?

Yes. All outdoor poly-lumber furniture comes with a residential limited lifetime warranty covering any defective product or part.  

All other wood furniture we sell comes with a ONE YEAR warranty against any craftsmanship defects or workmanship.  If, within ONE YEAR of receiving your item it is determined the product is defective for the above stated reasons, we will repair or replace the items to your satisfaction. To resolve a product issue, please be prepared to send us photographs that show the problem. 

What is not covered: Normal use and wear, commercial grade use, misuse, improper installation, or lack of care.

What if my furniture is damaged during shipping?

All of our furniture is delivered through private carriers and is insured.  If, upon the arrival of your furniture you discover damage, you must notify your delivery team before they leave the premises.  Our team will either repair to your satisfaction, or a new piece will be ordered and delivered to you at no additional charge.

Can I cancel my order?

Yes, you may cancel your order up to seventy-two hours after purchase (although we don’t know why you would!) If you placed your order with a credit card and cancel after the first day, your deposit will be returned less a 5% processing fee. If you have questions or concerns, please contact us.  We are here to help, and want your experience with The Amish House to be a positive one.

When placing an order, is my payment information secure?

Yes, The Amish House hosted online store is certified Level 1 PCI DSS compliant.  Please see additional information on our Payment Security page.

What else do I need to know about ordering with The Amish House?

Please see our Terms & Conditions.  This will outline our entire buying process.

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