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Returns Policy

When Ordering Furniture

We want you to be happy with your furniture choice and make sure the product you ordered meets your expectations. In an effort to do so, we will mail wood samples with your selected stain color within 48 business hours from the placement of your order, allowing you to confirm both the wood and stain are as requested by you.

You reserve the option of changing your wood and/or stain color within 10 days from placement of the order without penalty. However, normal pricing changes will still apply based on your selections. If, after receiving your samples, you would like to change your wood or stain color, you must contact within the allotted ten days and notify us of the desired change.  

Full refunds on ordered products are given if the product order is canceled within 72 hours of being placed, less a 5% processing fee after the first 24 hours.  After the 72-hour cancellation period has expired, a non-refundable fee of 50% applies to orders that are canceled.

When receiving your furniture, please carefully inspect each piece.  In the rare case of damage, you must notify your delivery team before they leave the premises of said damage. We will then, at our option, either repair the damaged furniture to your satisfaction, or, a new piece will be ordered and delivered to you at no additional cost. 

Please carefully inspect each piece at the time of delivery as we will not provide free return delivery after the delivery team has left the premises.

Floor Sale Purchases

When purchasing items from the showroom floor, all sales are considered final. No returns, refunds, or exchanges will be considered on all floor sales as you have had the opportunity to view and inspect the furniture in store prior to purchasing.

Home Accents

Return/exchange Request Form.

Both in-store and online purchases must be returned within 30 calendar days of the purchase or delivery date.  In-store returns will be processed at the time of return, online returns will be processed within the 4 days after we have received the item(s).

We accept unused, unwashed items in their original condition with tags attached.  These items must be in-tact and free of any damage.  Returns are accepted at the discretion of The Amish House management and we reserve the right to deny any return based on criteria that may rend the product "unsellable."  

Clearance items and seasonal items are final sale and not eligible for returns or exchanges.  

Please note that refunds may take time to appear on your bank statement, depending on your card company's processing times.

Customers are responsible for the shipping costs associated with returning items, and original shipping costs are nonrefundable.  Shipping labels can be created by our team while processing your return, or you can complete the shipping process entirely on your own.

Items must be shipped to the following address in order to be eligible for refund:
7278 Nolensville Road Nolensville, TN 37135

To start a return use our return/exchange request form here.

Damaged/Defective - Home Accents

We empathize with the frustration that can arise when you receive a damaged item, and we're committed to resolving the issue for you. While it's important to note that we cannot take responsibility for damage that may occur during shipping, we strongly advise considering our priority mail service, which includes insurance coverage through USPS. This extra precaution can provide added peace of mind for your purchase.

In the unlikely event that your item arrives damaged, please file a submission with our return/exchange request form here.  We'll assess the damage and help you take appropriate action in filing a claim or replacing the items at our discretion.

Please note that you must contact us within 7 days of delivery to be eligible for a damage claim.  If there is no contact within those 7 days we are unable to assist you in filing a claim and unable to issue any refunds.

If we find that the item didn't meet our quality control standards, we're more than willing to either replace it if it's currently in stock or offer store credit if it's no longer available. On the other hand, if we determine that the damage occurred during shipment, we'll guide you through the process of filing a shipping claim and provide you with a link to reorder the item if applicable. Your satisfaction is of utmost importance to us, and once we receive photos of the damage, we'll handle the entire claim process on your behalf.

We greatly appreciate your understanding and cooperation in these situations, and please know that we're always here to assist you. Your business means a lot to us, and we're dedicated to ensuring you have a positive experience.

Incorrect Item - Home Accents

If you happen to receive the wrong product, we sincerely apologize for any inconvenience this may have caused. To swiftly resolve this issue, please file a submission using our return/exchange request form here, attaching photos of the incorrect item(s). We aim to rectify the situation as promptly as possible.

For an efficient process, we'll email you a pre-paid return label after receiving your photos to facilitate the return of the incorrect item(s).

Upon receipt and verification of the incorrect item(s), we will promptly dispatch the correct item(s) to you at no additional cost. In the event that the correct item(s) is no longer available, we will provide a full refund.

To prevent any delays, especially considering our limited inventory, we recommend placing a separate order for the correct item(s) immediately and notifying us. We will process a refund for the second order, including any additional shipping charges. This way, you can secure the correct product(s) while we handle your claim, ensuring you receive the right item(s) as soon as possible without any extra expense.

Lost or Stolen Packages - Home Accents

We understand the frustration that can arise when a package goes missing, and we're here to offer our assistance. While it's important to note that we're not liable for packages marked as delivered by USPS or UPS or for those that are lost or stolen, we are committed to helping you with the process of filing a claim with the carrier.  Please file a submission using our return/exchange request form here.

We appreciate your patience and understanding as we work together to resolve this matter.

Please keep in mind that you must get in touch with us within 7 days of your package being marked as delivered for us to assist you in filing a claim. Failure to notify us within this timeframe will regrettably prevent us from aiding you in the claim process or issuing a refund.

Incorrect Address - Home Accents

We kindly request that our customers double-check their shipping addresses during the checkout process to ensure a smooth delivery. If an order is returned to us or lost due to an incorrect shipping address provided by the buyer, regrettably, we cannot replace or refund the order, nor can we cover the costs of reshipping to the correct address. We apologize for any inconvenience this may cause and encourage our customers to reach out to us at with any questions or concerns. Your satisfaction is important to us, and we're here to assist you with any inquiries you may have.


We reserve the right to make any updates or changes to this page and our policies without notice.