We want you to be happy with your furniture choice and make sure the product you ordered meets your expectations. In an effort to do so, we will mail wood samples with your selected stain color within 48 business hours from the placement of your order, allowing you to confirm both the wood and stain are as requested by you.
You reserve the option of changing your wood and/or stain color within 10 days from placement of the order without penalty. However, normal pricing changes will still apply based on your selections. If, after receiving your samples, you would like to change your wood or stain color, you must contact firstname.lastname@example.org within the allotted ten days and notify us of the desired change.
Full refunds on ordered products are given if the product order is canceled within 72 hours of being placed, less a 5% processing fee after the first 24 hours. After the 72-hour cancellation period has expired, a non-refundable fee of 50% applies to orders that are canceled.
When receiving your furniture, please carefully inspect each piece. In the rare case of damage, you must notify your delivery team before they leave the premises of said damage. We will then, at our option, either repair the damaged furniture to your satisfaction, or, a new piece will be ordered and delivered to you at no additional cost.
Please carefully inspect each piece at the time of delivery as we will not provide free return delivery after the delivery team has left the premises.